95% of answers to support questions here. We've looked through thousands of support emails and these are easily the most common ones. AutoWake - iOS 15.5 Fix - AutoWake Not Working Fix*Update 17 May 2022Apple have just released the update to iOS 15.5 and WatchOS 8.6 that will fix the complication issue.Please be sure to reboot both devices after you update by following the below steps:
Power both devices off and back on again. i.e. Shut down completely and restart. iPhone: https://support.apple.com/en-au/HT201559 Watch: https://support.apple.com/en-au/HT204510 ______ iOS15.4 Issue - AutoWake Not Working Apple has introduced a bug in iOS 15.4 that prevents an iOS app from knowing which complications are active. Our support team have filed a Feedback report with Apple and personally contacted someone in the WatchOS team to make them aware of it. Until this bug gets fixed, it means that any Watch app that uses this function (like AutoWake) will be unable to work. AutoSleep and HeartWatch are unaffected. Hopefully it will be fixed shortly. We have noted that the iOS 15.4.1 or 15.5 release did not fix this issue. As a temporary workaround, the AutoSleep Smart Alarm is a potential substitute. Here is a link for more information. **IMPORTANT** If you have updated to iOS 14 / WatchOS 7, there is a known Apple Health bug with the update affecting a number of people. It is caused by a corrupt Health database and will appear as though the Watch was not worn for extended periods even though it was. This can be fixed just by updating to iOS 14.2. If the Watch app isn’t showing in the Apple “Watch” settings app on your iPhone then here's what to do. You fix this by "turning it off and on".
The Watch app should now appear in the “Watch” settings app on iPhone so that you can install it to Watch. Cannot add Complications?Sometimes the Watch setting app on iPhone doesn't get informed that there are shiny new complications. You can resolve by adding them directly on the Watch itself. This instruction is for AutoWake but it's the same for all apps. Click here to learn how. Why is it draining my Watch battery?Well, it isn't really. There's an Apple install bug that sometimes doesn't end gracefully and keeps the comms open between your Watch & iPhone and drains your battery. It’s very important to perform all these steps in the exact order. Especially 2 & 3 are these cause crashed OS services to restart.
I've got a Shiny New iPhone! How do I keep my data?Everything is stored in the Apple Health database. There are two ways to restore this on a new iPhone: Using iTunes (my preferred method as it is faster and much more reliable)
Using iCloud on iOS 11 or higher If on iOS 11 or higher and you have previously enabled iCloud health synch then you restore your health data by signing into your iCloud account on the new iPhone. Then go into the Apple Health app and you’ll start to see all the data appearing. It can take quite some time for everything to show up. Sometimes a whole day. If everything fails to show up in the app, then is sometimes due to permissions not being carried across. Usually deleting and re-installing the app solves this. But remember to press Keep on the second message that you get when you delete the app. Finally. Always unpair the Watch from your old iPhone and set up as a new Watch on your new iPhone. The automatic method Apple provides is not very reliable. I just updated iOS on my iPhone / WatchOS on my Watch and things stopped working.The most common problems are updating Watch without updating iPhone, Updating iPhone without Watch, or doing automatic updates. Even doing things properly, there are some Apple Health synch bugs where system services are not correctly started after an update. Step 4 below usually fixes those. When updating iPhone or Watch, here's what's important. 1. Never, ever do automatic updates. They break things. 2. Always update your iPhone first. This is in iPhone Settings, General, Software Update. 3. Then update your Watch. This is in "Watch" app (black icon with a picture of a Watch on it), General, Software Update. 4. When the update has finished, power both devices off and back on again. Power the iPhone and Watch off and on as per these links. i.e. Shut down completely and restart. In most cases, everything should now be just fine. If not, then the update may have removed health permissions. Yes, honestly, they do this sometimes. You can resolve that problem below in the respective sections for each app. Finally, in extremely rare cases, the update can corrupt the Watch's pairing to iPhone. You can solve that problem by unpairing then re-pairing as a NEW WATCH per this link: Family Sharing has Stopped WorkingThis one has been a bit more common in iOS 13. Many folk have been able to solve via this method: https://www.iphonejd.com/iphone_jd/2019/04/this-app-is-no-longer-shared-with-you.html If not, then you will need to contact Apple Support as they run the App Store and set up and control family sharing. Here's the link to use to do this:
System ErrorIf you are seeing System Error on your clock face, you can touch it and AutoSleep will tell you what the problem is and how to fix it. There are two main reasons for errors: These are either Watch / iPhone Settings Issues:
Or, Apple's iPhone & Watch software gets more complicated all the time and therefore has more scope for possible problems & bugs. This especially common after an iOS or WatchOS update. You can fix so many problems simply by "turning it off and on".
That usually fixes it. Otherwise the problem is usually due to health permissions. It may look like you have granted all health permissions but sometimes iOS just decides to ignore this. To reset Health permissions and iOS and Watch health services and ensure everything works on the watch going forward, please perform these 7 steps. It is important to do all steps in this exact order especially steps 3 & 4 as this restarts the crashed system services on your iPhone and Watch.
Last chance saloon. If you get to here then it means the app has not been correctly installed. It’s very important to perform all these steps in the exact order. ***Especially 2 & 3 are these cause crashed OS services to restart.***
No HRV captured by Breathe AppFirstly, HRV is not supported in China, Malaysia, South Africa and Turkey due to government regulations. Though it has become very reliable in WatchOS 5.1.2, sometimes the Breathe app can fail to capture HRV. The two main reasons are:
How to I set my Notifications?This changed in AutoSleep 6 so you now no longer need to unlock the iPhone to get the notification and it will be always be delivered at a set time. Notifications & reminders are set on the Settings tab now. Also, on the Today view, on the Today’s Sleep tile you can set up the Daily Sleep notification.
On the Latest Bedtime you can set up bedtime reminders. Where is my lovely Sleep Graph?In AutoSleep 6, select the clock tab, scroll and then touch the sleep session below the clock. Here you will find a much nicer graph. Why don't I see Environmental Noise?This feature requires iOS 13 and a Series 4 or Series 5 Watch running WatchOS 6. If you have all that and aren't seeing noise on your sleep session graph then there are two things to check:
Everything is working but my sleep is wrong.There's an easy way to adjust your sleep detection. Here's what to do: If you get no joy from this, then it is usually
Sleep Schedule.If you are a shift worker or your sleep is being cut off at a strange hour, then here's how to set your sleep schedule. How to Track Sleep?AutoSleep has two methods of tracking sleep. Either wearing the Watch or not Wearing the Watch. Here's how that works and how to set which method you want to use. About Time ZonesAutoSleep shows the actual time you went to sleep instead of the adjusted time so you can see the true impact on your body clock. It doesn’t really make a lot of sense to show an adjusted time, and, if you for example live in Sydney and travel to San Francisco it becomes comical as you arrive there before you left. A few pilots have asked for a pilot mode that locks it at all times into your home time zone so you’ll always get a true 24 hour representation. This is on the current development schedule. Other Common Questions & HelpThere are lots of answers to all the other questions here. My Alarm Didn't Go OffThe three most common reasons are:
If all of those look correct, then this is usually due to the iOS / WatchOS update not correctly starting Apple system services. Please do these 6 steps. It’s very important to perform all these steps in the exact order. ***Especially 2 & 3 are these cause crashed Apple OS services to restart.***
This usually fixes the problem. Now, please do a test alarm for five minutes time. Note that the watch will initially measure your heart rate for 30 seconds and then start playing the haptics. So just wait until you feel it tapping you. System Requirements / Battery Use etc.Here's an explanation of all the system requirements. Says no Complication even though there is one.This is a bug in WatchOS where it is not letting the iPhone know which complications are currently active. It is most likely to happen when you just put the Watch on after it has been on charge. When you put the Watch on and enter your passcode it then does a start up process on a few things including telling the iPhone about the current active complications. A work around it is to swipe to another Watch face (that isn’t the Siri face). Wait 10 seconds. Then swipe back. What this does is cause the system to reload the complications again and after 10 seconds or so, the iPhone gets told about it. This should solve it. If not, powering the iPhone (not the Watch) off an back on usually fixes it. How to Use.You can find how to use AutoWake here. Updated to HeartWatch 4 and not seeing any data?This means that there is a problem with your health permissions or the app cannot access your Health database.
Not Seeing Any Data or Watch App not WorkingThere are two mains reasons for errors: These are either Watch / iPhone Settings Issues:
Or, Apple's iPhone & Watch software gets more complicated all the time and therefore has more scope for possible problems & bugs. This especially common after an iOS or WatchOS update. You can fix so many problems simply by "turning it off and on".
That usually fixes it. Otherwise the problem is usually due to health permissions. It may look like you have granted all health permissions but sometimes iOS just decides to ignore this. To reset Health permissions and iOS and Watch health services and ensure everything works on the watch going forward, please perform these 7 steps. It is important to do all steps in this exact order especially steps 3 & 4 as this restarts the crashed system services on your iPhone and Watch.
Last chance saloon. If you get to here then it means the app has not been correctly installed. It’s very important to perform all these steps in the exact order. ***Especially 2 & 3 are these cause crashed OS services to restart.***
(note: for mysterious reasons there are multiple places to enter DOB but this is the right one): Date of Birth is stored and maintained in the Apple Health app. This is an app that comes pre-installed on your iPhone and has a white icon with a red heart. To enter your data of birth: In iOS 12: 1. Go into the Apple Health app. If you can’t find it, swipe right on your home screen until you get to search and then type in "Health". 2. Press the icon in the top right corner, then select Health Profile. 3. Press the Edit button in the top right corner. 4. You can now edit your details. In iOS 13: 1. Go into the Apple Health app. If you can't find it, swipe right on your home screen until you get to search and then type in "Health". 2. Press the icon in the top right corner, then select Health Profile. 3. Press the Edit button in the top right corner. 4. You can now edit your details. What are the badges and stuff?They give you an at a glance view of your heart rate data. There's a nice easy to read overview here. I want to learn more the colours and thingsYour can learn all about the colours and more here. How do I use the Watch app to start a workout or sleep etc. etc.The Watch does lots of things. You can learn how it works and what it does here. I want to set custom alerts for my workouts.Here's how you do that. My background alerts are delayed/not working.Firstly, in order to get the background processing time in the Watch to be able to do alert monitoring, you need to have the HeartWatch complication on your watch face. It is also best practice to go into the app when you first put your Watch on. This tells the Watch that you use the app and that it is important to you and ensures that any background services are started. To add a complication to your Watch, press the clock face firmly until you feel it push back, then press customise. Swipe and you will be able to set up the complication. The complication should be updating every 10 minutes. This same process also does the alert processing natively on the watch. It will only alert for things that it knows you haven't seen though. The Apple Watch takes background readings every 2-10 minutes so this timing ties in well. |